Shipping, Returns and Terms

We have a $100 minimum order.
We do not make exceptions online, by e-mail of if you call in to speak with a supervisor. 
We are a wholesale only company and do not sell retail.
By doing this we are happily available to take care of resellers and distributors with our friendly customer service and sales department.

15 day Money back guarantee / 30 day Product exchange
If for any reason you are not happy with your order when you receive it you can return it for a full product refund within 15 days. We would be happy to exchange any portion of your order for same value of goods within 30 days. We want you to be happy with what you get from us! Shipping charges are not refundable. Please contact our Customer Service Department with in to receive an RA Number and further return instructions in either situation. RA number MUST be clearly marked on the OUTSIDE of the box.

Volume pricing automatically discounted in shopping cart!
Orders over $500 are less 5%at $1000 get 10%, $1500 get 15%, $2500 get 18%
It takes more organizing and work on the customers part to do orders online and we get a clear order of what you want with online orders. Because of that we offer these discounts for online orders. The cost of trade shows, reps and visiting customers in person and the service of preparing orders means we can't always offer the same discounts. Please respect this. We may not be able to pay a sales professional to do a show, meet with a customer, prepare orders for approval etc and still offer the same discount as a clean web order. We will do our best to get the right combination of personalized service at the best price we can for you. If you have any questions about volume pricing, please feel free to ask though.

Shipping
Orders are FOB: Nashua, NH. Our standard carrier is FedEx. We would be happy to ship by the carrier of your choice. Please, e-mail us with your requirements for shipping and account number. Any charges added in cart will be refunded when billed on your FedEx account.

Billing and Credit
We gladly accept Visa, MasterCard, Discover, Amex and prepays by check or wire. Other orders are shipped COD company check in most cases. Net 30-day terms will be considered only by completing a signed credit application, accompanied with 5 trade references, and company bank information. Checking references can take some time, a D&B rating helps to speed the process along.

Damaged or Lost Shipments
Please contact us to report any damages upon receipt of merchandise. It is important that all damaged packages be retained for inspection by the Carrier. We will gladly issue a claim in your behalf with the carrier.

Refused Orders
Any orders returned because of refusal, without a legitimate reason, will be reshipped on a prepaid basis only. A $10.00 charge will be assessed to cover additional handling costs. Orders not reshipped will be charged a 15% re-stocking fee. This fee will be charged to your account, along with the shipping charges associated to the order.

Backorders
For your convenience, Tropical Rose will process backorders over $50. Please, contact the office for backorders under $50 or if you don’t want B/O’s over $50.

Late Charges/Collection Fees
Accounts reaching 60 days overdue will automatically be transferred to our Collection Agency. Any costs incurred by us in an effort to collect overdue accounts will be charged to you. These may include Collection Fees, Attorney Fees, and /or Court costs. Any returned checks for NSF will be charged a $35.00 fee per deposit. Fraudulent personal or business transactions will be reported to the legal & credit authorities.